Frequently Asked Questions (FAQ)

For Renters

 

1. How do I book a vehicle with DriverXpress?

 

To book a vehicle, click Reserve Online, select your desired vehicle, choose the rental dates, and submit your booking request. All bookings are subject to manual approval, and your payment method will not be charged until the request is approved.

 

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2. Do I need to pass a background check to rent a vehicle?

 

Yes, all first-time renters must undergo a background and driving record check conducted by Checkr. If you are an approved driver with Uber, Lyft, or another gig platform and provide proof of verification within the last 90 days, the background check fee may be waived.

 

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3. Is a security deposit required?

 

Yes, a $99 security deposit is required for all rentals. If a background check is necessary, a $49.99 fee will be deducted from the deposit after manual approval. The remaining deposit will be refunded after the vehicle is returned in satisfactory condition.

 

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4. When is my payment charged?

 

Payment is authorized at the time of booking, but your card is not charged until the rental request is manually approved. Once approved, the deposit and applicable fees are charged.

 

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5. What happens if I need to cancel my booking?

 

Cancellations made more than 24 hours before the rental start date or within 1 hour of submitting the request are eligible for a full refund. Cancellations made less than 24 hours before the rental start date may be subject to a $25 cancellation fee.

 

Refunds for cancellations will be processed within 3 business days after the cancellation request is approved. Depending on your financial institution, it may take an additional 3–5 business days for the funds to appear in your account.

 

Please refer to our Refund & Cancellation Policy for full details.

 

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6. Can I modify my booking after approval?

 

Yes, you may request changes to your booking, including modifying the rental dates, subject to availability. A $25 modification fee may apply for certain changes.

 

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7. How long does it take to receive my security deposit refund?

 

Once the vehicle is returned and inspected for damages or violations, refunds for the remaining deposit balance are processed within 3 business days. Depending on your financial institution, it may take an additional 3–5 business days for the funds to appear in your account.

 

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8. What if I return the vehicle late?

 

A 1-hour grace period is provided for vehicle returns. After the grace period, late return fees may apply, and repeated late returns may result in account suspension.

 

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9. Are there mileage limits or restrictions?

 

Yes, vehicles rented through DriverXpress typically include a daily mileage limit of 300 miles per day, with a $0.50 per mile fee for any excess mileage. Please review the details of each rental before confirming your booking.

 

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10. What should I do if I am involved in an accident or receive a violation?

 

You must notify DriverXpress immediately in the event of an accident, traffic violation, or incident involving the rented vehicle. Failure to report incidents may result in penalties, including forfeiture of your security deposit.

 

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11. Do mileage limits apply for vehicles used for delivery platforms?

 

Yes, mileage limits apply to all vehicles listed through DriverXpress, including those used for delivery services. However, mileage limits and overage fees may vary depending on the platform and type of service. Owners may set different mileage policies for delivery-only vehicles.

 

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12. How do refunds work if I return the vehicle early?

 

Refunds for early returns are generally not provided unless a prior agreement has been made. For more information, refer to the Refund & Cancellation Policy.

 

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For Vehicle Owners

 

1. How do I list my vehicle on DriverXpress?

 

To list your vehicle, visit Owner Portal, complete the submission form, and provide the necessary documentation. Our team will review your information and contact you to finalize the approval process.

 

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2. What types of vehicles are eligible to be listed?

 

Eligible vehicles must:

    •    Be 10 years old or newer.

    •    Meet the minimum requirements of Uber, Lyft, DoorDash, and other gig platforms.

    •    Be in good mechanical condition and pass all safety inspections.

 

Certain exceptions may apply for vehicles used only for delivery services.

 

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3. Do I need to install a GPS tracker or monitoring device?

 

While GPS trackers and remote shut-off devices are not required, we highly recommend equipping your vehicle with a tracking system such as Apple AirTags or a similar device to protect your asset. Owners who choose to install GPS devices may also benefit from higher vehicle security.

 

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4. How much can I earn by listing my vehicle?

 

Earnings vary depending on the type of vehicle and rental duration. On average, owners in Las Vegas earn:

    •    $300 to $400 per week for standard sedans.

    •    $500 to $700 per week for premium vehicles or EVs such as the Tesla Model 3.

 

Owners can maximize earnings by offering longer-term rentals and maintaining high vehicle availability.

 

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5. What happens if my vehicle is damaged or returned late?

 

DriverXpress holds a $99 security deposit from renters to cover potential damages or violations. If damages or violations exceed the deposit amount, the renter’s payment method is charged for the remaining balance.

 

In cases where the renter fails to pay, DriverXpress reserves the right to initiate collection proceedings or pursue legal action to recover outstanding amounts.

 

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6. Am I required to carry insurance on my vehicle?

 

Yes, all owners must maintain comprehensive and collision insurance that meets the minimum state requirements for vehicle rentals. DriverXpress does not provide primary insurance for listed vehicles.

 

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7. Can I set the pricing and terms for my vehicle?

 

Yes, owners have the flexibility to set rental rates, mileage limits, and other terms for their vehicles. DriverXpress may provide recommendations based on market trends and vehicle type to help maximize earnings.

 

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8. How are payments made to vehicle owners?

 

Owner payments are processed weekly and deposited directly into the designated account. Payment timelines may vary depending on the rental duration and renter’s payment method.

 

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9. Can I temporarily pause or remove my vehicle listing?

 

Yes, you can temporarily pause or deactivate your listing at any time. Simply log into your account and modify the availability settings or contact DriverXpress support for assistance.

 

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10. How do I contact support if I encounter an issue?

 

If you encounter any issues or need assistance, please contact us:

    •    Email: info@drivewithx.com

 

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Still Have Questions?

 

If you still have questions or need assistance, feel free to contact us. Our team is available to help.

    •    Email: info@drivewithx.com